> ## Documentation Index
> Fetch the complete documentation index at: https://docs.classquill.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reschedule or cancel a session

> How tutors, admins, and parents can reschedule or cancel a booked session.

## Who can reschedule or cancel

| Role          | Can reschedule           | Can cancel               |
| ------------- | ------------------------ | ------------------------ |
| **Org Admin** | Yes — any session        | Yes — any session        |
| **Tutor**     | Yes — their own sessions | Yes — their own sessions |
| **Parent**    | Yes — up to the cutoff   | Yes — up to the cutoff   |
| **Student**   | No                       | No                       |

The **cancellation cutoff** is set by your org admin (e.g. 24 hours before the session). Parents cannot reschedule or cancel inside that window — they need to contact the tutor or admin directly.

***

## Rescheduling a session

### As a tutor or org admin

1. Go to **Calendar** in the sidebar.
2. Click the session you want to reschedule.
3. Select **Reschedule**.
4. Pick a new date and time from the available slots.
5. Confirm — the parent and student receive an automatic notification.

### As a parent

1. Go to **Calendar** in the parent portal.
2. Click the session.
3. Select **Request reschedule** and pick your preferred new time.
4. The tutor receives a notification to confirm the new time.

<Info>
  If the new time is outside the tutor's published availability, the reschedule request goes to the tutor for manual approval rather than confirming automatically.
</Info>

***

## Cancelling a session

### As a tutor or org admin

1. Go to **Calendar** and click the session.
2. Select **Cancel session**.
3. Add a reason (optional but recommended — the reason is included in the notification to the parent).
4. Confirm.

The session is marked as **Cancelled** and removed from all calendars. If the session was already invoiced, the invoice is voided automatically.

### As a parent

1. Go to **Calendar** and click the session.
2. Select **Cancel** (only visible if you're within the cancellation window).
3. Confirm.

<Warning>
  If you try to cancel inside the cancellation cutoff period, the option will be greyed out. Contact your tutor or the org admin directly in those cases.
</Warning>

***

## Related

<CardGroup cols={2}>
  <Card title="How parents book a session" icon="calendar-plus" href="/guides/how-parents-book">
    The original booking flow.
  </Card>

  <Card title="How session reminders work" icon="bell" href="/guides/scheduling/session-reminders">
    Automated reminders sent before each session.
  </Card>
</CardGroup>