> ## Documentation Index
> Fetch the complete documentation index at: https://docs.classquill.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How session reminders work

> ClassQuill automatically notifies tutors, parents, and students before every session.

## Overview

ClassQuill sends automatic reminders before every booked session. No setup required — reminders go out as long as the session is confirmed and the recipient has a valid email address.

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## What gets sent and when

| Reminder                | Sent to                           | Timing          |
| ----------------------- | --------------------------------- | --------------- |
| Email reminder          | Parent, student, tutor            | 24 hours before |
| Push notification (app) | Parent, student, tutor            | 1 hour before   |
| SMS                     | Parent (if mobile number on file) | 24 hours before |

<Note>
  SMS requires a mobile phone number on the parent or student's account. Go to **Settings → Profile** to add or update a phone number.
</Note>

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## What the reminder contains

* Session date, time, and duration
* Tutor name
* Session format (in-person address or video call join link)
* Link to the session in the app

For video sessions, the join link is included directly in the reminder email — no need to log in to find it.

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## If a session is rescheduled or cancelled

When a session is rescheduled or cancelled, ClassQuill immediately sends a notification to all parties with the updated details. A fresh reminder goes out 24 hours before the rescheduled session.

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## Turning off reminders

1. Go to **Settings → Notifications**
2. Toggle **Session reminders** on or off per channel (email / push / SMS)

Individual users control their own notification settings — org admins cannot disable reminders for a specific user.

***

## Related

<Card title="Reschedule or cancel a session" icon="calendar-xmark" href="/guides/scheduling/reschedule-cancel">
  What happens to a reminder when a session is rescheduled or cancelled.
</Card>