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Overview

ClassQuill sends automatic reminders before every booked session. No setup required — reminders go out as long as the session is confirmed and the recipient has a valid email address.

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What gets sent and when

SMS requires a mobile phone number on the parent or student’s account. Go to Settings → Profile to add or update a phone number.

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What the reminder contains

  • Session date, time, and duration
  • Tutor name
  • Session format (in-person address or video call join link)
  • Link to the session in the app
For video sessions, the join link is included directly in the reminder email — no need to log in to find it.

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If a session is rescheduled or cancelled

When a session is rescheduled or cancelled, ClassQuill immediately sends a notification to all parties with the updated details. A fresh reminder goes out 24 hours before the rescheduled session.

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Turning off reminders

  1. Go to Settings → Notifications
  2. Toggle Session reminders on or off per channel (email / push / SMS)
Individual users control their own notification settings — org admins cannot disable reminders for a specific user.

Reschedule or cancel a session

What happens to a reminder when a session is rescheduled or cancelled.